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BAI Security Customer Success Story
The Customer
BAI Security is a leading provider of IT security assessment and compliance services. They primarily...
By: Koncert Marketing on Oct 28, 2024 2:56:49 PM
The Challenge
USB Payment Processing faced significant challenges in reaching their target customers. In the business-to-business space, maintaining an abandoned call rate below 3% is crucial, but their previous solutions made this difficult. Key issues included:
Solutions Used
To address these challenges, USB Payment Processing switched to Koncert as their dialer and integrated it with HubSpot for CRM support. Key features of Koncert that benefited the company included:
"The biggest way that Koncert has impacted our company’s success is the massive increase in connection rate. With our previous solution, we were connecting to real people about 6% of the time. With Koncert, it’s right around 20%, so literally three times higher than our previous solution."
"My favorite feature of Koncert is the AI parallel dialer. It not showing up as spam or telemarketing, and that’s really important as well.
“I would absolutely suggest it to any other company that’s considering a change.”
▪ Charlie Sotir, Inside Sales Supervisor at USB Payment Processing
Benefits
The switch to Koncert brought several benefits:
Metrics
About Koncert
Koncert is the leading B2B sales engagement platform, with over 12 years of innovation in dialer technology. Koncert provides four dialer options aligned to different sales workflows: Multi-line AI Parallel Dialer, Single-line AI Flow Dialer, Agent-Assisted Dialer, and a Click-to-Call Dialer seamlessly integrating into leading CRMs. Koncert also offers the unique automated caller id management with automated local presence feature. The Remote Salesfloor brings the traditional salesfloor experience into a virtual environment where teams can collaborate, coach, and engage like never before. The platform includes a wide variety of reports and dashboards plus customization options so managers and sales reps can have complete, actionable analytics at their fingertips. Koncert dialers help sales teams skyrocket conversations for more pipeline while optimizing productivity.
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