| Click Dialer | Flow Dialer Single line | Agent-Assisted DialerMulti-line | AI Flow DialerSingle line | AI Parallel DialerMulti-line | |
|---|---|---|---|---|---|
|
6 |
7 |
29 |
79 |
99 |
|
| CRMs and Power Dialing | |||||
| Human Power Dialer Every call is initiated and navigated by a human, not a robot. |
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| Salesforce CRM (Native Integration) Native App listed in Salesforce AppExchange. |
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| Hubspot, Outreach, Salesloft Integration | |||||
| Independent CRM (customization) | |||||
| Features | |||||
| Parallel Dialing | |||||
| Remote Coach® Listen to what your sales reps are saying on calls at any time, including live calls and recorded calls. |
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| Whisper Mode Provide coaching tips to your sales rep live remotely during the call. |
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| Calling List Visibility Visibility into calling sessions and control of live updates of prospect records. |
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| Local Caller IDs | |||||
| Area Mapped Caller IDs Map Caller ID(s) to every area code in US. |
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| Heat map on Caller IDs Live tracking of each Caller ID usage (heat) to maintain Caller ID reputation. |
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| Customizable Call Dispositions | |||||
| Cadence/Sequencer Multi-channel sales engagement through calls, emails, text, video, and social. |
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| Voice Mail Drop | |||||
| Smart Predictive Analytics Intelligent sales analytics and machine learning to score and prioritize B2B sales leads. |
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| Real-Time Dashboards & Reports | |||||
| Busy Work Delegation Delegate navigation of phonetrees, gatekeepers, and voice mail systems to human dialing agents. |
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| World-Class Customer Support | |||||
| SOC 2 Type 2 Compliant | |||||
| Productivity Increase compared to manual dialing | |||||
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Core Features / Integrations
|
MelodyAI Flow Dialer Single Line Power Dialer |
SymphonyAI Parallel Dialer 1 to 4 lines |
Melody+AI Flow Dialer Single Line Power Dialer |
Symphony+AI Parallel Dialer 1 to 5 lines |
|---|---|---|---|---|
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Quick Connect |
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Click To Call on the call list screen |
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Analytics & Call History |
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Integrations |
Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo
|
Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo
|
Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo
|
Salesforce, HubSpot, Salesloft, Outreach, Gong, Apollo
|
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Automated Caller ID Reputation Managed Services |
w/ Mobile Phone Device Cloud
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w/ Mobile Phone Device Cloud
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w/ Mobile Phone Device Cloud
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w/ Mobile Phone Device Cloud
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Automated Local Presence |
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Voicemail Sequencing |
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Lead Pooling |
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Call Recordings |
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Heat Map for Caller IDs |
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Workflow Automation |
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Workspace for User Management |
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Parking Lot |
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Call Disposition Automation |
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Coaching / Team building / Management
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Remote Salesfloor |
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Coaching Notes |
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Call Blitz Room |
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Live Call Listen and Whisper |
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Call Library |
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Team Reporting & Configuration |
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AI Objection Detection |
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AI Summary Notes & Transcriptions |
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Out-of-the-Box CRM Integration
No app is worth it if it’s hard to use or learn. Koncert’s intuitive out-of-the-box user experience means fast on-boarding and building ROI immediately! At the same time, our Bi-directional sync with Salesforce and other leading CRMs keeps data fresh, ensures accurate reporting, and saves time. Koncert is a recommended app on the Salesforce App Exchange, with full native integration.
Integrates directly to your CRM
Soc 2 Type 2
SOC 2 compliance signifies that Koncert has implemented the appropriate security systems to ensure the security, availability, confidentiality, and the overall privacy of customer data. For SaaS and technology-based companies — and really any business that relies on the cloud to store customer data — SOC 2 compliance is essential. Koncert’s SOC 2 certification can help to assure our clients that their data is secure, building trust in the relationship.
Caller ID Management
Koncert allows customers to easily purchase and refresh Caller IDs with Caller ID Management. Koncert provides a “Heat Map” to let our customers see potential over-usage and keep from becoming spammers. Koncert has a Twilio integration that can provide new caller IDs with just a couple of clicks. Have your call numbers localized to your prospects’ area codes.
Award Winning Sales Engagement Platform
