Call Transcript

We are thrilled to introduce a significant enhancement to our platform with the new Call Transcript feature. This feature seamlessly transforms spoken words into a detailed text transcript, providing clarity in communication through automatic speaker separation. Post-call, effortlessly revisit specific parts of your recording by playing back timestamped audio.

Unlock Enhanced Insights with Call Intelligence:

Koncert's Call Intelligence, a key add-on to the Call Transcript feature, involves the automated analysis of call transcripts or recordings. Koncert automatically extracts valuable information such as sentiment, trends, and other data points, and intelligently places the Keywords by analyzing call data, providing enhanced insights into your calls. For instance, based on the transcription, Koncert will place a keyword like 'Not a good timing' for the call. Koncert provides you option to modify or delete the keywords.