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8 Essential Metrics to Manage a High-Performing SDR Team
An elite sales development team is the engine that powers predictable revenue growth. SDRs generate qualified pipelines...
By: Koncert Marketing on Sep 12, 2024 10:00:00 AM
Many clients have found Koncert’s AI Parallel Dialer to be a true game-changer. This multi-line power dialer allows sales reps to connect with multiple prospects simultaneously, significantly increasing the number of calls they can make and conversations they can have each day.
One satisfied user shared:
"Koncert is an absolute game-changer for self-prospecting. In short, I can't imagine ever going back to making manual dials again! Koncert is streamlining my prospecting, allowing me to make 5-10 times more calls in a week. Manual dialing just doesn't compare!" - G2 verified user
With automated dialing and minimal downtime, sales teams can improve their efficiency and shorten their sales cycles. More calls mean more opportunities, leading to higher meeting bookings and ultimately, more closed deals.
A key strength of Koncert is its ability to integrate seamlessly with major CRM platforms like Salesforce, HubSpot, Outreach, Salesloft, Gong and Apollo.io. Clients consistently praise how effortlessly the platform syncs data, captures call results, and streamlines workflows, allowing their sales teams to focus on high-value activities like prospecting and closing deals rather than manual data entry.
One user commented:
"Integration with our CRM was seamless, making the transition smooth and hassle-free. The analytics provided by Koncert are incredibly valuable, offering deep insights that help us refine our strategies and improve our performance. Koncert's roadmap of updates is impressive, and their communication and support has been consistently excellent. We always feel informed about upcoming features and improvements, which keeps us confident in the tool's future."- G2 verified user
Another one shared how Koncert’s integration with HubSpot has transformed their sales process:
“I love the fact that i can get through 1000 calls a day with no worries. Its easy and fast to navigate and super straight forward. Easy integration with HubSpot. Easy implemention and great customer service.” - G2 verified user
A client using Apollo.io integration also highlighted:
“The Apollo integration makes this product top-notch. I can seamlessly create sequences and push them to Koncert, and all the data is there in the dialer. It’s been a game-changer for us.” - G2 verified user
These integrations enable sales teams to maintain clean and accurate data while staying productive, making Koncert a must-have for teams using these CRM systems. Whether you’re calling directly from Salesforce, organizing sequences in Outreach, or syncing data from Apollo.io, Koncert ensures that all your outbound efforts are tracked and optimized efficiently.
One of the biggest challenges outbound calling teams faces is having their numbers flagged as spam on prospects' Caller ID, resulting in lower connect rates. Koncert addresses this issue with its Automated Caller ID Health feature, which utilizes Device Cloud and a Heat Map to continuously monitor and manage Caller IDs.
Clients have seen significant improvements in their connect rates thanks to this feature:
“Koncert has helped solve the efficiency and timing needed to dial over 100 people per day. It is easy to create lists, follow-ups, and track acitivity.” - G2 verified users
By automatically cleaning or removing Caller IDs that may be marked as spam, Koncert helps sales teams maintain higher connect rates and ensures that prospects are more likely to answer their calls. This feature gives teams a competitive edge, allowing them to focus on quality conversations with their top prospects.
Training and coaching are crucial for building a high-performing sales team. Koncert’s Remote Coach feature allows managers to listen to live calls and provide real-time feedback without the prospect knowing. This feature has been a game-changer for many sales teams looking to accelerate onboarding and improve rep performance.
This tool ensures that reps receive immediate feedback, helping them improve faster and handle objections more effectively. It’s a valuable feature for teams looking to shorten ramp-up times and boost call quality.
Sales teams that work remotely often miss the energy and collaboration of a traditional sales floor. Koncert’s Remote Virtual Salesfloor bridges this gap by recreating the sales floor environment in a virtual space, allowing reps to collaborate, coach, and engage with each other in real-time.
This feature empowers teams to do call blitzes or ride-alongs as if they were physically in the office, helping reps gain motivation from each other and enhancing their learning experience. It fosters an environment of togetherness, which boosts team morale and improves the overall adoption of sales techniques.
Whether it’s joining live calling sessions for on-the-job learning or real-time coaching, the Remote Virtual Salesfloor makes collaboration easy, improving effectiveness and ensuring remote teams stay connected and productive.
Koncert takes a different approach to dialing compared to some competitors, focusing on quality over quantity. The AI Parallel Dialer ensures that only one number is dialed per prospect, avoiding the practice of "call blasting" multiple numbers at once.
One user highlighted the impact of this feature:
“Koncert allows me to complete way more dials than I could ever hope to on my own dialing manually. It allows me to work on other tasks as I wait for it to connect me to a live conversation. Once I hear the person pickup, I hop right into my conversation. Way more dials and conversations with the tool than before. Our sales rep has been great as well with ongoing support and making sure we know about the new product features as they are rolled out and how we can benefit from them. Onboarding was easy and quick." - G2 verified user
This approach results in better customer experiences and more meaningful engagements, leading to improved sales outcomes and higher conversion rates.
Sales teams need data to make informed decisions, and Koncert delivers with its robust analytics and reporting features. Managers can track individual and team performance, monitor call outcomes, and identify areas for improvement.
Clients consistently praise Koncert’s analytics capabilities:
“This tool creates efficiencies like no other tool when it comes to calling targeted lists. The dialers are simple to use. The analytics provide insights that help you improve your meeting scheduled rate. Its interface is intuitive. I am a daily user who relies on Koncert to be successful. It was easy to implement and the learning curve is short. If you are in business development and doing cold outreach, going with Koncert is a no brainer.” - G2 verified user
With these insights, sales leaders can make data-driven decisions that improve team efficiency and effectiveness, ensuring that every call counts.
At Koncert, we understand that user adoption is key to achieving success with any platform. That’s why our Customer Success (CS) team goes above and beyond to ensure every client gets the most out of Koncert’s AI-powered dialing solutions.
Our CS team doesn’t stop at perfunctory check-ins—they are deeply committed to helping clients optimize their use of the AI Parallel Dialer and achieve the best possible results. From scheduled calls to ongoing support, the CS team works tirelessly to empower both managers and users with the knowledge, tools, and best practices they need to thrive.
One client shared:
“In my 8th month using Koncert I have found it to be extremely helpful in cold outreach to prospects. My favorite part of the tool is the AIPD or AI parrallel dialer which allows you to make multiple calls at a one time. The integration of the tools in beginning my first sales role was so easy to use. In my experiences the customer support team has always been there to assist if any issues do arise. I use this tool multiple times per week and plan on continuing this." - G2 verified user
Whether it’s through regular consultations or real-time problem solving, the CS team is dedicated to ensuring clients have the support they need to drive better results and see a higher return on investment (ROI) from their outbound sales efforts.
Koncert offers several dialing options to suit different sales needs, including the AI Parallel Dialer, AI Flow Dialer, Agent-Assisted Dialer, and Click Dialer. This versatility allows sales teams to choose the right dialer for their specific goals, whether it’s high-volume calling or more focused outreach.
One of our client mentioned:
"I like how it speeds up work flow. I have set 5x Demos since leveraging Koncert in my day to day work. I have also touched more than 500-700 Leads daily, compaired to 100 a day in the same amount of time with the popular softwares that I was using prior. This software is very easy to use, I learned in less than 15 minutes." - G2 verified user
"I love the flow and parallel dialer from Koncert. It allows me to double the amount of prospects I was dialing witgh my old dialer. Simple, and easy to use while importing lists, adding follow-up tasks to prospects, and giving a list of calls that were cancelled that I can add back into the end of my dialing sessions." - G2 verified user
With these options, sales teams can reach more prospects while maintaining a personal touch, helping them stay focused on driving meaningful conversations and closing deals faster.
In the highly competitive world of B2B sales, having the right tools can make all the difference. Koncert’s AI-powered dialing platform offers the perfect combination of speed, efficiency, and intelligence, helping sales teams maximize their efforts and achieve better results. With features like Local Caller ID, real-time coaching, and comprehensive analytics, Koncert ensures that teams can focus on what matters most: connecting with prospects and closing deals.
If you’re looking to boost your sales performance and take your outbound strategy to the next level, Koncert is the solution you need. Experience the power of AI-driven dialing and start seeing the results for yourself.
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